Compagnie Générale Immobilière “CGI”, a subsidiary of Caisse de Dépôt et de Gestion “CDG” Group – Territorial Growth Division, has been chosen as “Buyer Service of the Yr Morocco 2023 – Actual Property Promotion Class”.
CGI is a reference actual property operator that has been in existence for greater than 60 years and has formed the city panorama of a number of Moroccan cities by means of landmark achievements, combining expertise and innovation.
This competitors is organized by BSCM (Barometer Service Shopper Maroc), which is the corporate that holds the license of Viséo Buyer Insights: the pilot of this occasion in France since 2007 to current this mark of analysis in Morocco. Its objective is to check the standard of customer support of corporations evaluated in response to their client universe.
This award crowns the efforts made by CGI to fulfill its prospects and signifies the particular place it locations on these relationships.
THE CLIENT, THE CORNERSTONE OF CGI STRATEGIES
In 2018, CGI, as a part of its built-in strategic plan “Cap Excellence”, overhauled its processes with the intention of placing the client on the heart of its considerations all through the whole actual property mission cycle, from design and last to buyer set up.
“CGI locations particular significance on its relationship with its prospects, and this isn’t the case this 12 months. Due to this distinction, CGI is greater than ever strengthening its place as a reference actual property developer working to develop built-in initiatives and prime quality providers, clearly targeted on the consumer”, stated the CEO of CGI.
This redesign impacts the next options:
Establishing a buyer relationship division known as Buyer Service, a real in-house buyer advocate.
Advertising and marketing circumstances
Introducing a brand new retail idea known as CGI Residence, outfitted with a very absolutely digitized buyer journey, permitting prospects to construct their very own expertise by discovering CGI merchandise/initiatives in a approach that’s each partaking, clear and progressive.
Implementation of VEFA (Sale on Future Completion) for the advertising and marketing of all its high-profile initiatives.